top of page

FAQ

If your question is not answered here or you have a special order request, please message me via the 'contact' tab and I will get back to you as soon as possible!

 

Commission Info

Commissions are a great way to support my art while also investing in a one-of-a-kind creation!

Q. How do I commission something?

Simply send me an email via the 'contact' tab with your idea and I will get back to you within a week to discuss specifics! 

Q. What can I commission?

Of course drawings and paintings are the first things that come to mind but I have also created tattoo designs, book illustrations, logos and labels, invitation lettering/illustrations, bookmarks, ornaments/wall hangings, and painted on various clothing, glass, and wooden items (if these items are not currently in my shop, feel free to ask for example images of my work.) Please don't hesitate to reach out with any idea you have; no matter how out-of-the-box it may seem, I'd love to work with you to bring your vision to life! Also please keep in mind that I have certain mediums, techniques, and preferred subject matters I work with that will reflect in the commission and that I can also decline a commission request for various reasons.

Q. How long do commissions take?

Each commission is unique and details cannot be determined until after we have discussed the project’s specifics. I can give you an estimated timeline that includes both how long the commission will take and how long shipping will take. If your commission is time sensitive (birthday, Christmas, etc), please let me know in your original email; I highly recommend you commission your piece well in advance of when you need it, especially if you'll need it during the holiday season (October - December).

Q. How much do commissions cost?

Every commission is priced according to various factors such as subject matter, size, what materials will be needed, and how much time it will take. Therefore, a price cannot be determined until after we discuss your request, where I will then calculate and give you a quote if I choose to accept.

Q. How do I pay for my commission?

Commissions are paid for via PayPal or a custom listing in my shop, depending on what is easiest. I will provide you with a link when the time comes. Typically half of the commission price is paid for at the beginning of the process and then the last half is paid for once I finish the piece and you approve it, but before I ship it to you. Down payments are often negotiable but the total price of the commission rarely is; a commission is a one-of-a-kind, original piece that will not be reproduced as prints (unless specified by you) with valuable time and resources put into it. 

Tattoo Policy

Q. Can I tattoo your artwork?

If you are considering getting a tattoo of my art, please ask me first! Some pieces I am completely fine with being tattooed and will say yes, but others are more personal pieces or commissions that I do not want reproduced by anyone but myself. Instead, I will ask that you withhold from getting that specific image tatted and commission a design that could be similar but not exactly the same. If you get my okay to tattoo my art, all I ask is that you purchase a tattoo ticket from my shop! If I create a custom tattoo design for you then commission pricing applies. Once you get your tattoo, I would love to see it! Feel free to post it and tag me on Instagram (@kalystafellines) or email me a picture (kalystafellinesart@gmail.com).

Shop Info

Q. Where is your business based?

I am a small business run from my kitchen table in Elk Grove, California. Besides creating the actual artworks, everything from website management, product photography, order fulfillment, marketing, and pretty much anything else you can think of going into this business are done solely by me.

​​

Q. Where do you ship to?

I ship worldwide! Please keep in mind that cost and time may vary or increase due to country-specific delays and customs.

Q. How long does shipping take?

Domestic shipping typically takes 3-7 days but can take up to 2 weeks. International shipping can take anywhere from 2-8 weeks depending on distance, customs, and time of year.

Q. How is shipping calculated?

Shipping is calculated based on the supplies that go into packaging your order and auto-calculated USPS mailing rates. No, I unfortunately cannot make it any cheaper! I charge the bare minimum to send your orders out and do not make any profit from shipping.

Q. What payments do you accept?

Website orders can be paid for using any major debit/credit card. Commissions are paid for via PayPal.

Q. Are coupon codes and discounts automatically applied?

Coupon codes are sent to those subscribed to my mailing list and/or displayed on the home page and need to be applied at checkout. Prices are automatically marked down for flash sales, holiday sales, and clearance sales.

Q. Can I get a print/original/etc. framed?

I am absolutely able to frame an item from my shop! Simply email me before you place your order so we can discuss more details and I can make a custom listing for you. Please keep in mind that there will be an extra fee for the frame and any additional packaging supplies needed.

Q. Can I send an item from your shop as a gift?

Yes! If you'd like to purchase an item in my shop as a gift for someone, I can send it directly to them for you! Simply put their address as the shipping address (make sure YOUR billing address is correct, though). I can even package it in a fancier or festive way depending on the occasion and include a personal note from you! It would be best to email me before you place your order to discuss details so everything is just right. Please keep in mind that there may be a small fee for additional packaging supplies, depending on the request.

Order Info

Once you place your order, you should receive a confirmation email. If you do not, please let me know!

Q. How is my order packaged?

Order fulfillment is done solely by me and therefore can take up to 10 days to process, package, and ship out. Prints and flat originals are packaged in a clear cellophane sleeve reinforced with a backing board and shipped in a rigid mailer thru USPS. Stickers are shipped the same way but without a backing board. A thank you card and business card is included in each order. Mailers are sealed with a logo label and custom stamps. If an original or commission cannot be mailed flat (framed artwork, wood or glass, etc.) I will ship in whatever way is most time/cost effective and protects the artwork best. All packaging materials are eco-conscious and can be recycled!

Q. Does my order come with tracking?

Yes! Tracking numbers are sent out with shipping confirmations via email once I have taken your order to the post office. If you do not receive an email with this information within 10 days of placing your order, please send me a message!

Q. I made a mistake with my order! What do I do?

If you need to cancel your order, change it, mistyped your address when checking out or anything like that, send me an email ASAP and I will alter whatever is needed!

Q. What is your return/exchange policy?

If your order arrives damaged or I forgot to include an item, please send me an email and I will either refund your order or send you replacement products.

bottom of page